CANCELLATION, POSTPONEMENT & MODIFICATION

Cancellation Policy

15 DAYS OR MORE
PRIOR TO ARRIVAL DATE

50% OF BOOKING VALUE
SHALL BE FORFEITED

14 DAYS OR LESS
PRIOR TO ARRIVAL DATE

100% OF BOOKING VALUE
SHALL BE FORFEITED

NO SHOW

100% OF BOOKING VALUE
SHALL BE FORFEITED

Postponement Policy for Overnight, Day Tour & Picnics

Rebooking is subject to availability, seasonal rate difference and increase in published rates when applicable.


15 DAYS OR MORE
PRIOR TO ARRIVAL DATE

20% OF BOOKING VALUE
SHALL BE FORFEITED

POSTPONEMENT DUE TO INCLEMENT
WEATHER WITH A ONE-TIME
REBOOKING WITHIN 3 MONTHS OF
ORIGINAL BOOKING DATE

FREE OF CHARGE

Postponement Policy for Banquets & Corporate Events

Written advise must be given to our reservations office to rebook events such as weddings, corporate outing and other banquets:


45 DAYS OR MORE PRIOR TO EVENT DATE
WITH A ONE-TIME
REBOOKING WITHIN 3 MONTHS OF
ORIGINAL BOOKING DATE


FREE OF CHARGE

44 DAYS OR LESS PRIOR TO THE DATE
OF THE EVENT

100% OF BOOKING VALUE
SHALL BE FORFEITED

Modification on Overnight Meal Package

When there is a decrease in the number of confirmed guests, payments made towards the overnight meal package may be refunded or converted to a consumable amount provided written advise is given to our reservations office:


15 DAYS OR MORE
PRIOR TO ARRIVAL DATE

100% OF MEAL PACKAGE VALUE
SHALL BE REFUNDED

1 TO 14 DAYS
PRIOR TO ARRIVAL DATE


NON-REFUNDABLE BUT
MEAL PACKAGE VALUE MAY BE
CONVERTED TO A CONSUMABLE
AMOUNT FOR FOOD AND DRINKS
AT THE DINING PAVILION


ON ARRIVAL AT THE RESORT

100% OF MEAL PACKAGE VALUE
SHALL BE FORFEITED