A. For Overnight Guests and Day Tours

Reservations may be made through e-mail or telephone. Upon confirmation of the reservation, 100% payment must be made at our Reservation Office or by deposit in our bank account, the details of which will be furnished to you. Reservations are considered confirmed only upon our receipt of the deposit, and in case of payment by bank deposit, our receipt of a copy of the deposit slip with your name clearly indicated therein. Failure to make the deposit within the alotted time may result in the automatic cancellation of your reservation.

To avoid complications, please fax or e-mail us a copy of your deposit slip as soon as possible. For group deposits, the names of the individuals must be indicated on the deposit slip if they will be settling their accounts individually. Your deposit and room reservations will be confirmed by our staff.

Reservations are on a FIRST COME FIRST SERVED BASIS. Because we have no control as to when guests make deposits, There are times when deposits may be made simultaneously. In such instances, we will reserve the room/s or facility/s based on who sent his/her proof of deposit first.

In the event of simultaneous deposits and we cannot accommodate those who made later deposits, the stay may either be re-scheduled, or refunded within seven (7) working days.

Example: Mr. A and Mr. B made reservations for the same day. Mr. A paid his Reservation Fee through a deposit in our bank on Day 1, but faxed the deposit slip with his name clearly indicated on Day 3. Mr. B, on the other hand, deposited his Reservation Fee on Day 2 and immediately faxed the deposit slip with his name. The reservation of Mr. B would be confirmed and Mr. A would be asked whether he would prefer to re-schedule his reservation or a refund of the Reservation Fee.

B. For Walk-in Guests

Walk-in Guests are subject to 100% payment, by cash or credit card, upon check-in.

C. For Corporate Arrangements and Weddings

50% down payment is required to secure the booking, balance of the account shall be settled a month prior to the event date. Payment may be made either by check, cash or card at our Makati office or through a bank deposit to our account.

*** For credit card payments, at the moment we can accept only or .

CANCELLATIONS

Cancelled or Postponed Bookings

1. A 50% refund will be given to cancellation made at least 7 days prior to the booking during Low Season and 14 days prior to the booking during Peak Season.

2. No refund will be given to cancellation made less than 7 days during Low Season and less than 14 days during Peak Season.

3. In case of re-scheduling for reasons other than due to inclement weather, our reservations office should be informed no later than 15 days prior to booking date during the peak season and 7 days prior to the booking date during the low season. Guests may re-schedule bookings within (3) three months from the original booking date. As long as the rebooked dates of the stay are within the same season, there would be no changes in the quoted rates. If an original booking was made during low season and has been rescheduled for the high season, rate will be adjusted accordingly.

4. Should the reservation be re-booked for a second time, the reservation shall be subject to a surcharge equivalent to 50% of the room rate. No further re-booking would be allowed after the second time and the deposit shall be forfeited.

5. For functions, notice should be given 15 days prior to the event date, whether peak or off-peak season. Re-scheduling is subject to availability of rooms and facilities and should be made within (3) months from time of postponement; otherwise, any and all deposits shall be forfeited.

Accomodations are subjected to availability of our facilities.