Careers
Come be part of our growing team. Interested applicants may send their résumé to hr@virginbeachresort.com
Available Positions
- Coordinate bookings, rooming lists, meals, events and other details with the head office
- Handle guest registration and room assignments, accommodating special requests whenever possible
- Handle guest check-ins/check-outs in accordance with Management policies in an efficient and friendly manner
- Resolve guest complaints; assist in all inquiries in connection with resort services, in-house events, directions, local attractions, safety boxes, etc.
- Entertain phone inquiries and walk-in customers and conduct ocular visits in a professional and courteous manner according to procedures
- Communicate all pertinent information regarding bookings, special requests, functions and other concerns to the Head Office and other departments as needed
- Maintain an up to date working knowledge of all resort amenities as well as any special events
- Must be willing to work in Laiya, San Juan, Batangas
- Attend to incoming calls and inquiries in a clear, friendly and professional manner
- Knowledge and understanding in interpreting package tariff
- Coordinate bookings and account requirements with resort personnel
- Ensure up to date guest profile files and folders
- Prepare necessary quotations and service agreements to guests
- Prepare necessary reports required by Management
- Prepare accurate reports as required by Management
- Utilize management strategies to ensure a full house whenever possible
- Must be willing to work in Makati City
- Supervise and organise the work and direction of the personnel in the daily operations of the F & B Department
- Responsible for the effective and efficient management and delivery of all Food and Beverage operations including banquets & events
- Maintain a high level of efficiency in the operations and ensure that the requirements of guests and the VBR Standards are met
- Train and lead F & B Personnel to provide high quality of service
Requirements
- Candidate must possess at least a Bachelor’s/College Degree, Hospitality/Tourism/Hotel Management or equivalent
- Must be professional with strong customer service, telephone and computer skills
- Excellent written and oral communication skills
- Required language: English
- At least 1 year(s) of working experience in the related field is required for this position is preferred