Legal

Terms and Conditions

Last updated: November 6, 2026

These terms apply to every booking at Virgin Beach Resort — overnight stays and day trips, made on this website, by phone, email or Messenger, or through a travel site. They follow our Reservations Agreement. By booking, you agree to them for yourself and everyone in your party.

1. Booking and payment

• Your booking is held for 24 hours while you pay. Pay at least 50%, or the full amount, online by card, GCash, Maya, QR Ph and more, through our payment partner Xendit.
• The balance is due 15 days before arrival. Bookings made 14 days or less before arrival are paid in full. Full payment guarantees your reservation.
• If no payment is received in time, the booking is cancelled and the dates are released.
• At the resort, incidental charges are settled at check-out in cash, or by credit or debit card. We don’t accept cheques or bank transfers on-site.
• Rates may change without prior notice; the rate on your confirmed booking is the one you pay.

2. Cancellation

15 days or more before arrival	Free of charge
14 days or less before arrival	50% of the booking value is forfeited
7 days or less before arrival, or no-show	100% of the booking value is forfeited

Promotional bookings can’t be cancelled, rebooked or refunded.

3. Rebooking

• Moving your dates 14 days or more before arrival: 20% of the booking value is forfeited.
• One free rebooking is allowed for a medical emergency or the death of an immediate family member of the main guest, with supporting documents.
• Bad weather in San Juan, Batangas: free rebooking for individual bookings at Signal No. 2, and for corporate bookings at Signal No. 1.
• New dates must fall within one month of the original date, and depend on availability and any rate difference.

4. Check-in and check-out

• Overnight: check-in 2:00 PM, check-out 11:30 AM. Early check-in (from 10:00 AM) and late check-out (until 3:00 PM) depend on availability and cost ₱750 per hour.
• Day trip: 8:00 AM to 5:00 PM. Arrivals from 1:00 PM are charged the half-day rate.
• The main guest and all companions must be present at check-in with a valid government-issued ID. We may refuse entry to unregistered guests.
• Please bring your ₱50 ecological fee ticket from the San Juan tourism booth. If you miss it, you can settle it at our Front Office.

5. Meals and guest count

• Every overnight guest takes the full-board meal package (lunch, dinner and breakfast): ₱2,695 per adult, ₱1,347.50 per child 6–12, free for 0–5, per night.
• Tell us about fewer guests at least 7 days before your stay. Unused meal packages become dining credits at The Pavilion; credits left at check-out are forfeited.
• For day trips, the guest count is final 7 days before the trip; reductions after that follow the cancellation policy.
• No outside food or drinks, except chips, biscuits and bottled water. Some drinks may be brought in with a corkage fee.

6. Extra guests, staff and pets

• Casitas with two queen beds can take one extra guest on a floor mattress for ₱1,500 per night, plus meals. Maximum five guests per casita, regardless of age.
• Drivers, bodyguards and nannies: ₱1,000 per night for accommodation plus ₱825 per night for meals; ₱250 per meal on day trips. A standby area is provided during the day.
• Up to two pets per booking, at ₱750 per pet per night. You’ll be asked to sign our Pet Policy Agreement.
• Outside suppliers (for events) need a signed gate pass and property pass, and pay a ₱5,000 corkage fee, plus ₱5,000 per food and beverage supplier or booth.

7. Resort rules

• Please wear resort attire in common areas. Swimming in jerseys, denim and similar clothing isn’t allowed.
• You are responsible for any loss or damage to resort property caused by you or your party.
• We may ask a guest to leave, without refund, for breaking resort rules, unsafe or illegal behavior, or disturbing other guests.
• In an emergency, staff may enter a casita without prior notice.
• We may cancel a booking made with false or incomplete information.

8. Events beyond our control

We are not liable if we can’t provide your stay or services because of events beyond our control, such as natural calamities, fire, government orders or delays caused by others. Unused portions aren’t refunded; we’ll work with you to reschedule instead.

9. Your safety

You use the resort’s facilities and equipment, including watercraft and vehicles, at your own risk. Virgin Beach Resort, its owners and staff are not liable for loss of or damage to personal belongings, or for injury arising from their use.

10. Questions

Call or text +63 917 792 0712 or email reservations@virginbeachresort.com. How we handle your personal information is explained in our Privacy Policy.

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